Privacy Policy
Last updated: March 2026The Interconnect Solutions Group ("ISG", "we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose and safeguard your personal data when you visit isgroup-international.com or any of our group company websites, or when you contact us in connection with our products and services.
ISG is part of Diploma PLC. The data controller for the purposes of UK GDPR is Rayfast Ltd, registered in England & Wales (Company No. 01234567), whose registered office is at 2 Lydiard Fields, Swindon, SN5 8UB, United Kingdom.
1. What data we collect
We may collect and process the following categories of personal data:
- Contact information — name, company name, email address, telephone number.
- Enquiry data — the content of messages or enquiries you send us, including information about your project or requirements.
- Usage data — information about how you use our website, including IP address, browser type, pages visited and time spent on pages (collected via cookies — see Section 6).
- Communications preferences — your preferences for receiving marketing or technical communications from us.
We do not knowingly collect personal data from individuals under the age of 16.
2. How we use your data
We use your personal data for the following purposes:
- To respond to your enquiries and provide technical support or quotations.
- To manage our ongoing business relationship with you.
- To send you relevant product or industry information where you have consented or where we have a legitimate interest in doing so.
- To improve our website and services by understanding how visitors use them.
- To comply with our legal and regulatory obligations.
3. Legal basis for processing
| Purpose | Legal basis |
|---|---|
| Responding to enquiries | Legitimate interest / contract performance |
| Sending marketing communications | Consent (where required) / legitimate interest |
| Website analytics | Consent (via cookie banner) |
| Legal compliance | Legal obligation |
4. How we share your data
We do not sell your personal data to third parties. We may share your data with:
- ISG Group companies — our subsidiary and affiliated businesses may receive your enquiry if they are better placed to assist you.
- Service providers — we use third-party services to operate our website and communicate with you (e.g. email delivery providers). These are contractually bound to handle your data securely.
- Diploma PLC — as our parent company, Diploma PLC may receive aggregated business data for reporting purposes. They do not use your personal data for their own marketing.
- Legal authorities — where required by law, court order, or to protect the rights and safety of ISG or others.
5. Data retention
We retain your personal data for as long as is necessary for the purposes set out in this policy and in accordance with our legal obligations. Typically:
- Enquiry and contact data: up to 3 years from the date of last contact.
- Customer account and order data: up to 7 years (for financial and legal compliance purposes).
- Website analytics data: up to 26 months.
6. Cookies & tracking
| Cookie type | Purpose | Duration |
|---|---|---|
| Essential | Required for the website to function (e.g. session management). These cannot be disabled. | Session |
| Preference | Remember your choices such as cookie consent. | 12 months |
| Analytics | Help us understand how visitors interact with our website (e.g. pages visited, time on site). Collected only with your consent. | Up to 26 months |
You can control cookies through the cookie banner displayed when you first visit our site, or by adjusting your browser settings. Note that disabling cookies may affect the functionality of the website.
7. Your rights
Under UK GDPR, you have the following rights in relation to your personal data:
- Right of access — to request a copy of the personal data we hold about you.
- Right to rectification — to ask us to correct inaccurate or incomplete data.
- Right to erasure — to ask us to delete your personal data in certain circumstances.
- Right to restrict processing — to ask us to limit how we use your data.
- Right to data portability — to receive your data in a structured, machine-readable format.
- Right to object — to object to processing based on legitimate interests, including direct marketing.
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us at europe-sales@isgroup-international.com or write to us at the address below. We will respond within 30 days.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.
8. International transfers
ISG operates globally with group companies in the USA, Germany, Czech Republic and other countries. If your personal data is transferred outside the UK or European Economic Area, appropriate safeguards are in place, such as Standard Contractual Clauses approved by the relevant authority.
9. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our server.
10. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
11. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this page periodically.
12. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
- Email: europe-sales@isgroup-international.com
- Post: Data Privacy, Rayfast Ltd, 2 Lydiard Fields, Swindon, SN5 8UB, United Kingdom
- Phone: +44 (0)1793 616 700